Our customer service for BBj and BBx
Our support team is here to support BASIS customers with any issues relating to installing and using our BBj and BBx products, working with the BBj programming language, as well as licensing and registration.
We speak German, English and French.
Support by telephone and e-mail
E-Mail: eu.support@basis.cloud
Telefon: +49 (0) 681 968 14 – 40
Reporting errors
BASIS Support logs all requests in a tracking system and assigns an ID number to each one. BASIS then tracks all entries logged in the system until the issue has been resolved.
Please always provide the following information:
- Product serial number(s)
- Product name
- Version number
- Contact details: name, company, telephone number, fax and/or email address.
- Please describe the issue in as much detail as possible, any error messages, and TCB(10) values. Isolate the code section or function in which the error occurred, if you can, and provide us with details of the variables accessed.
The following information can also assist us in giving you the most helpful
answers possible:
- The operating system, version?
- Which JRE version to you use with BBj?
- Can you replicate the error, or does it only occur sporadically?
- Does the error occur only on a specific computer or with a particular user?
- Does the error occur with a new installation?
- Do you think the problem might have something to do with the network connections? If so, please give us detailed information about your network.
Remote maintenance
Fast, hassle-free support via TeamViewer
We provide quick, uncomplicated support using TeamViewer remote maintenance. This lets us connect directly to your desktop or server to help you as effectively as possible.
All you need is a small one-time launcher—no installation and no administrator rights required.
Click any of the icons to open TeamViewer:
TeamViewer QuickSupport for Windows
TeamViewer QuickSupport for macOS
Download and run TeamViewer QuickSupport for Windows or macOS.
For more information about TeamViewer—usage, security details, and FAQs—visit the support section on the TeamViewer website.
File Upload
Please use the upload-button to send us any files.
